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This service will make sure your equipment is always in good working order. The included scheduled maintenance will show you the development of your equipment through time. Monitoring this development closely will allow you to decide when your equipment is best replaced or upgraded.
General description of the work that is carried out:
If small repairs that can be easily performed during the preventive maintenance are necessary they will be taken care of at no extra charge.
Upfront, date and time of the maintenance are planned together with the customer in order to minimise downtime.
Response time is 24 hours. Operators are available to take your call from 8:30 to 17:00 hours during normal weekdays.
Extra work and spare parts (in case of actual repairs being carried out) are charged afterwards at normal KVMS rates.
This service includes the activities as mentioned under 1.1. Corrective maintenance and parts are charged afterwards at normal KVMS rates.
You will have a 16 hour response time. Operators are available to take your call from 8:00 to 22:00 hours during normal weekdays. Your service engineer will arrive with all tools and spare parts necessary to repair your systems and guarantee your uptime and performance.
Spare parts used during these visits will be charged afterwards at normal KVMS rates.
This is an option together with 3. (Corrective maintenance). Your operators or engineers will be trained in order to be capable of performing the following tasks:
Hourly rates:
Monday to Friday / Weekend
* Worktime/hrs
08.30 – 17.00 € 130 / € 170
17.00 – 08.30 € 145 / € 170
* Traveling time /hrs € 95 / € 95
* Per km € 0.50 / € 0.50
* Telephone support € 1.50 p/min / € 1.50 p/min
This only applies for parts purchased from KVMS.